FAQ

What is your shipping policy?

We offer standard shipping within the Malaysia. Shipping times and costs may vary based on your location and the size of your order. For more information, please refer to our Shipping Policy page.

What is your return policy?
  • Returns accepted with garments returned in original condition and packaging, with shipping cost borne by customer
  • No refunds when it comes to return, instead to Exxhange design or sizes. If no stock available, we can issue a credit note with 6 month validity
What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Stripe.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Do you have a size guide?
Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.